Under EU consumer protection law, customers who purchase goods or services online have the right to cancel their purchase within 14 days of receiving the goods, without giving a reason. This 14-day period is commonly known as the cooling-off period.

To exercise your right of withdrawal, you must contact us within 14 days of receiving your order and clearly tell us that you wish to cancel and return your purchase.

For change-of-mind returns under the EU right of withdrawal, customers are responsible for the cost of return postage. We recommend using a tracked postal service, as we cannot refund items that are not received by us.

The EU right of withdrawal does not apply to goods that are made to your individual specifications or are clearly personalised.

This policy does not affect your statutory rights if goods are faulty, damaged, or incorrectly supplied.